Help shape the future of transportation for cities, colleges and companies by working for the nation's leading bike share company. Zagster is a fast-growing startup backed by leading transportation investors and based in Cambridge, MA with a mission to make bicycling the world's most loved form of transportation.

We’ve recently raised $10 million in Series B funding and operate more than 140 bike sharing programs, with clients such as Princeton University, Fort Collins Colorado, General Motors and Equity Properties.

Overview:

We are looking for an experienced Director to lead our Field Operations team and scale our current field operations from 30 states to a robust national network. This new role will work with the executive team to develop a strategic vision for a best-in-class field experience and then create an actionable plan to get us there. The ideal candidate will bring energy, ideas, and execution to our vision of creating a network of field technicians who love working with Zagster.

In addition, a strong candidate will be able to motivate and direct a growing team, hold staff accountable for high-quality results, work across teams to solve problems for the good of the company, and use data to support decision making.

What you'll do:

• Recruit, manage and develop a high-performing team
• Drive cross-functional strategic planning for Zagster to unlock opportunities with our field technicians
• Ensure field technicians love Zagster through every aspect of the end-to-end technician experience
• Identify opportunities to accelerate and improve field technician hiring
• Serve as a thought-leader on the field technician experience internally
• Collaborate cross-functionally with teams across the company to drive meaningful changes to our operations and ensure we are fulfilling our customers’ needs
• Design, build and scale improvements to the Fleet team’s processes to meet challenging goals, backed in analytics and trend analysis
• Aggregate trends and proactively deliver feedback in a structured way to key stakeholders across the company

Who you are:

• 5-8 years in logistics or operations
• 3-5 years managing people with a proven ability to motivate, coach and direct others in an effective way
• You are an operations and logistics guru and have an internal drive to optimize everything
• You love using technology to drive efficiency
• You are metrics-driven and comfortable analyzing data to develop insights and action plans
• You have experience working with field staff and/or physical assets
• You can easily deal with a fast-paced, quickly changing work environment and thrive in a dynamic working environment
• You have excellent time management skills and can effectively manage competing priorities and responsibilities effectively
• You are known for your ability to present and communicate effectively to drive change
• You have a positive, can-do attitude