About Brightcove

Brightcove is a pioneering force in the world of online video. Our cloud platform enables Brightcove customers to upload videos, process them and prepare them for delivery on multiple channels. Brightcove is looking for a talented Desktop Support Engineer.

About the Team

As a member of the Information Technology team, you will be responsible for ensuring Brightcove employees can get their work done! The IT team works with Brightcove employees across all departments of the company, providing solutions that allow the company to continue moving forward!

About the Role

As a Desktop Support Engineer at Brightcove you will work closely with the IT staff on tickets, projects and any issues that may arise where IT is needed. Your contributions will benefit not only the Brightcove platform, but the company as well! The successful candidate will:

• Be a helpdesk master and handle problem resolution and systems troubleshooting
• Work on projects to help automate and improve workflows with laptop setups
• Identify and provide possible improvements on procedures
• Explore and implement policies within Casper JAMF Suite
• Assist with onboarding employees and provisioning accounts
• Google Apps, Slack and other SAAS account management
• Troubleshoot and solve MacOS and Windows issues that may arise
• Provide support for A/V in meetings / conference rooms / etc

Required Experience

• 2+ years of IT desktop support experience
• Excellent customer service skills
• A high degree of technical aptitude and troubleshooting skills
• Ability to handle multiple tasks concurrently and prioritize appropriately
• Ability to learn new skills quickly
• Ability to work independently and as part of a team
• Experience troubleshooting MacOS and Windows
• Knowledge of OS installation, configuration, management, and patching
• Experience with Google Apps
• Familiarity with a VoIP telephony environment
• Experience with Hardware/Software Asset Management
• Handling other duties as assigned
• Should be able to lift 30lbs

Bonus Experience

• Familiarity with Casper/JAMF Pro
• Knowledge of Jira
• Automation and scripting experience
• Familiarity with Active Directory

Why work here?

Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.

About the work environment

We are located in Boston's innovation district within walking distance from South Station. We strive to maintain a fun, casual and friendly environment at work. Employees are invited to participate in plenty of fun events and to take advantage of weekly bagel Fridays, monthly cake days and our enormous kitchens and snack cupboard.