Jobcase is looking to find a motivated self-starter to join our Customer Success team. The Jobcase Customer Success Specialist is responsible for the onboarding and support of our Enterprise Customers. Customer success is accomplished with a constant customer focus, advocating for the client internally and working in partnership across all the teams at Jobcase to achieve the customer’s goals and provide solutions for the customer’s challenges.

Customer Onboarding & Delivery 
● Develop and maintain a strong understanding of customer business goals and challenges. 
● Ensure all customer delivery goals are met or exceeded by monitoring daily progress and mastering a suite of delivery tools/processes. 
● Assist in the setup and implementation of customers within the Jobcase platform. 
● Improve the Customer experience, performance and value by providing feedback and input on the design of new product features for Enterprise customers.

Customer Advocacy & Support 
● Manage internal customer issue resolution, communicating effectively to ensure we stay ahead of problems and deliver fast and complete solutions. 
● Maintain strong relationships and communication channels with Sales and Engineering teams to support overall client growth; continuously operating in the mutual best interest of the client, Jobcase and our members. 
● Working in partnership with Sales and other cross-functional teams to produce customer analytics and other deliverables.

Sales Support 
● Provide the sales team with data for sales presentations and proposals using a suite of data analysis tools. 
● Maintain a repository of signed sales contracts. 
● Provide assistance with industry conference and other significant event planning as needed.

About You… 
● Ambitious self-starter who enjoys a good challenge and continuous learning - willing to ask questions and propose new ideas to continue pushing the business forward. 
● Strong analytical skills. Ability to analyze a problem, review results, create strategies for resolution and execute them confidently. 
● Ability to remain calm under pressure and adapt to a dynamic environment at a fast paced and quickly growing technology company. 
● Diligent work ethic. Must be self-motivated and able to take proactive initiative to get the job done. 
● Excellent listening, presentation, written and verbal communication skills. 
● Effective time management and ability to work independently. 
● Creative problem solver and cross company team player. 
● Knowledge of HTML, XML and other internet technologies a plus.

Jobcase is the only social media site dedicated to empowering America's workforce. Available online and through an app, Jobcase provides one place to manage all things job-related, especially access to the knowledge, connections and wisdom of over 50 million other Jobcasers.