As a CSM, you will drive customer success and retention through creative and scalable programs to support our freemium products. This is an opportunity to be a dynamic problem-solver and work closely with our sales, support, marketing, product and engineering teams to aggressively improve the HubSpot tools and customer self-service experience.

As a Customer Success Manager, you will:

• Be an expert in all things inbound and in all supporting HubSpot products
• Own the success of thousands of HubSpot Sales Pro and Marketing Starter customers
• Create and experiment with different types of content, automation and any other ways to increase adoption and usage
• Be accountable for and report on key metrics
• Collaborate with all stakeholders to ensure a shared vision and
• Conduct customer calls to learn about the persona, lifecycle, resource needs and new program requirements
• Assist with the introduction of new products and/or services to your existing customer base
• Support the Customer Experience and Operations Manager

You have the following:

• A “no customer left behind” attitude
• Problem identification and solving skills
• Clear and articulate communication skills
• Organizational and time-management skills
• Ability to adapt and thrive in a fast-paced environment

• Ability to report concisely, effectively, and efficiently
• Grit

• Writing/editorial skills