Customer Success Manager, Sales Product Division

| Cambridge

As a CSM, you will drive customer success and retention through creative and scalable programs to support our freemium products. This is an opportunity to be a dynamic problem-solver and work closely with our sales, support, marketing, product and engineering teams to aggressively improve the HubSpot tools and customer self-service experience.

As a Customer Success Manager, you will:

  • Be an expert in all things inbound and in all supporting HubSpot products
  • Own the success of thousands of HubSpot Sales Pro and Marketing Starter customers
  • Create and experiment with different types of content, automation and any other ways to increase adoption and usage
  • Be accountable for and report on key metrics
  • Collaborate with all stakeholders to ensure a shared vision and
  • Conduct customer calls to learn about the persona, lifecycle, resource needs and new program requirements
  • Assist with the introduction of new products and/or services to your existing customer base
  • Support the Customer Experience and Operations Manager

You have the following:

  • A “no customer left behind” attitude
  • Problem identification and solving skills
  • Clear and articulate communication skills
  • Organizational and time-management skills
  • Ability to adapt and thrive in a fast-paced environment

  • Ability to report concisely, effectively, and efficiently
  • Grit

  • Writing/editorial skills
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Location

25 First Street, 2nd Floor, Cambridge, MA 02141
25 First Street, 2nd Floor, Cambridge, MA 02141

Perks of working here

Company Outings
Flex Work Hours
Onsite Gym
Tuition Reimbursement
Unlimited PTO
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