Customer Success at ZeroTurnaround ensures that the users of our tools have an amazing experience from initial product research to renewal. As a Customer Success Manager, you will be responsible for building customer relationships. This role works closely with our energetic sales and support teams, reporting to the Head of Customer Success.

Responsibilities:

• Provide proactive and reactive customer support through email
• Scheduled phone calls and web demonstrations
• Serve as the liaison for initial product on-boarding 
• Work closely with our customers to develop actionable plans to improve awareness and usage of our tools
• Collect feedback from our users regarding their experiences with our tools and our process 
• Record customer communications in Salesforce 
• Learn the technical ins and outs of our product tool suite 

Requirements:

• 2-4 years experience in a customer-facing role, preferably customer success
• Positive friendly attitude, able to deal with stressful situations with an even temper and pleasant demeanor
• Extremely detailed oriented with a creative approach to problem solving
• Ability to take direction and follow instructions closely
• Self starter who is able to thrive in a fast-paced, deadline-driven environment as part of a global team across multiple time zones
• Strong interpersonal skills and reliable work ethic 
• Strong organizational skills
• Passionate about providing customers with a great experience

Nice to have:

• Proficient in basic computer applications, such as MS Office and email 
• Experience with salesforce is a plus
• Experience or strong interest in the technology space 
• Ability to work in a fast paced, high energy environment 

Perks of Working at ZT:

• Competitive Medical and Dental Insurance
• 401k Plans
• 24-Hour Gym Facilities On-Site
• Free Snacks
• Voluntary Pet Insurance
• Happiness Factors: Friday Team Lunches, Company Beer Fridge, Table Tennis, Corporate Sponsored Sports, Monthly Happy Hours, Wine Club, and so much more!
• Leadership Development: ZT Women’s Group, Mentor Program

ZeroTurnaround AS is an international technology company based in the United States and Estonia that creates revolutionary tools for developing quality software faster. With its award-winning products, ZeroTurnaround is transforming how software is created, enabling development teams to build, inspect and error-proof quality software with considerably less downtime. Founded in 2007, today ZeroTurnaround’s technologies are used by more than 5,200 enterprise teams, including 36 of the Fortune 100, representing more than 65,000 active users in more than 90 countries. One of the best reasons for working at ZeroTurnaround is the fact that we make our customers’ lives better every day and they get to tell us about it. We are constantly expanding our team, building new products and helping software eat the world faster. Come help us do it!