TrueMotion is in search of a Customer Success Manager who can serve as our main point of contact for several high profile enterprise customers. In this role, you will become a trusted advisor and valued consultant for these accounts. You will drive customer satisfaction, customer success, end user adoption, renewals and revenue growth. You’ll make sure both business and technical challenges are solved and customer needs are met. You’ll look for opportunities to help our customers get even more value from their existing solution - and new products and services. You will coordinate activities among the customer and our employees in Sales, Customer Success, Tech Support, Product and more.  

Responsibilities:

• Manage key success activities for assigned customers, including on-boarding, training, adoption, and advocacy
• Influence customer lifetime value through higher product adoption, customer satisfaction & overall health scores
• Define, optimize and lengthen the end user lifecycle for our customers
• Define operational and success metrics and operationalize them for each customer
• Drive outcomes for customers (user adoption, ROI)
• Drive outcomes for TrueMotion (renewal rates & revenue growth)
• Identify opportunities for improvement in our products, services and processes
• Be an extension of the customer’s staff and the customer’s advocate at TrueMotion
• Ensure prompt resolution of business and technical challenges
• Lead weekly customer meetings and quarterly customer business reviews
• Utilize dashboards and analytics to provide our customers with key program metrics and scorecards
• Document each account’s business goals, map core processes, workflows, and customer funnels
• Foster customer-focused teamwork among all functions at TrueMotion
• Travel within US and Europe as necessary to meet with accounts

Experience & Qualifications:

• 3+ years customer success management/technical account management, sales engineering, or professional services
• Ability to act as consultant, advisor, customer advocate and project leader for our client programs
• Excellent organizational skills - ability to prioritize, manage, execute projects cross-functionally
• Experience in enterprise SaaS - preferably mobile, business and analytics applications
• Technical aptitude to understand how our solutions work and how they work with customer business systems and processes
• Deep understanding of root cause analysis, proven track record for triaging and organizing people to solve complex challenges.
• Superior writer and verbal communications with the ability to tailor your communications to different audiences
• Fluency in multiple languages a plus (German, Italian, Spanish, French)
• Insurance industry experience a plus 

About Us:

At TrueMotion we’re motivated by three things: working with great people who make it fun to come to work every day, solving hard problems, and making driving safer and more affordable. If you’re a positive, organized self starter, then TrueMotion may be for you! Our patented technology precisely determines driver risk via data from a driver's smartphone. Insurance companies draw insights from this data, which is then used to help people become safer drivers and save money on car insurance.

TrueMotion is backed by General Catalyst, Bain Capital Ventures and Lakestar. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.