Customer Success (All Roles)
At Cybereason, we recruit differently.
For consideration across all openings, please apply and our Talent Team will reach out to assess the best fit.
We are actively looking to hire for the below positions:
Customer Success Manager
Boston | Multiple Openings | 5 – 10 + years
Nothing is more critical to Cybereason's continued momentum than retaining and growing our world-class client portfolio. Customer Success Managers at Cybereason act as trusted advisers to our clients, ensuring that they get the most out of our industry-leading solution. We are investing heavily in building out our Customer Success model to help clients unlock the full potential our product delivers.
Customer Success Managers at Cybereason are more than just post-sale relationship managers; we are looking for client partners able to act as the face of the company, providing critical support and escalation, often on complex technical issues. CSM's come from a variety of tracks (i.e. Product Management, Sales Engineering) and have varying levels of experience. We are seeking mature, empathetic, tech savvy communicators who understand the important role Cybereason plays in defending the health of our clients’ enterprises. Successful candidates should bring B2B enterprise software support experience and a strong track record managing senior level relationships with large enterprises.
Customer Success Analyst
Boston | Multiple Openings | 0 – 4 years
A crucial part of Cybereason’s growth is retaining and growing our world-class customer portfolio. In the last year, we’ve doubled our customer base while adding clients in every vertical. Customer Success acts as trusted advisers to our clients, ensuring they get the most value for our industry-leading solutions.
Customer Success Analysts are key in unlocking the full potential of our product and services. Analysts are on the front line providing critical support and escalation on complex technical issues. They partner across the organization to make sure product management, engineering, technical operations and other groups are aligned with our customers’ needs. This is an awesome opportunity for technical communicators to get their start in the evolving cyber security world.