Customer Service Manager

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 Allset is looking for a Customer Success Specialist to join our team helping to drive customer happiness across channels. We're looking for talented and enthusiastic individuals who want to learn and grow with the company.

Allset (www.allsetnow.com) is officially launched at 400+ restaurants in San Francisco, Chicago, Boston, Austin, Seattle and New York City. Our mission is to be our user's favorite way to dine at restaurants. To accomplish that, we create a wait-free dining experience so people can spend less time waiting and more time enjoying their food.

Please feel free to give us a try with a $30 credit, just enter the code: SUCESS30. (Please note that the credit will apply as a $10 off per first three orders.) It would be great to hear your feedback!

We have a young team full of motivated and creative people. Everyone wears many hats and works together as a team. If you're ready, join us and help change the way people go out for lunch.The ultimate goal of this position is to provide support via email and phone to restaurants and users. Plus the position oversees daily operations including social media posting and help with proofreading. Must have strong written and verbal skills.

Duties:

- Work directly with restaurants for customer service issues;

- Answer user and restaurant emails and phone calls;

- Manage restaurant accounts;

- Help with social media and proofreading;

- Contribute to native and partner-based marketing opportunities.

Working hours from 8 am to 5 pm in our office.

Compensation and perks:

- Competitive salary and bonuses;

- Paid daily lunch at our best restaurants;

- Open vacation policy;

- Health Insurance;

- The chance to take something to market for the first time;

- Work with a team of smart, passionate people who are committed to success;

- Stock options.

Look forward to hearing from you!

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Location

Boston, MA

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