The Customer Care mission:

To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights.

The role:

We are looking for Customer Care Agents to support our iZotope Music & Post-Production line of software suites as well as our Spire Multi-Track Recording line of products.

What you will be doing:

• Helping customers with purchasing and account related questions via multiple support channels including email, chat, and telephone
• Troubleshooting and resolving product and technical issues
• Helping the team prepare for product launches, campaigns, and new business requirements

Requirements of this role:

• Practical experience and theoretical knowledge of audio processing in recording, production, sound design, post production
• Familiarity with Wi-Fi, networking, mobile OS and multi-platform desktop support
• Graduate of a music production, related program, or relevant experience
• 1+ years experience working in technical support, customer service, or related field
• Excellent written and verbal communication skills
• Ability to handle difficult customer situations with empathy and poise
• Ability to manage multiple projects simultaneously within deadlines
• Flexibility with schedule and occasional overtime when needed

Every Agent on the Customer Care team shares the following:

• Positive attitude
• Strong work ethic
• Team mentality
• Unfailing integrity
• Intensely curious about technology
• Passionate about helping others
• Relentless problem solvers
• Careful attention to detail

This position is located in our corporate headquarters in Cambridge, MA.

About iZotope

iZotope makes audio products and technologies that are used around the world. We have a wide range of customers, from the millions of consumers who enjoy our audio enhancement to GRAMMY-winning producers using our pro products to the corporations who license our technology for use in their own products. We are a growing team of highly motivated people who are constantly looking to innovate and improve the way we create and listen to audio.