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HubSpot is the world’s leading inbound marketing and sales platform. Over 21,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

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If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, HubSpot might just be the place for you. Join us! #inboundjobs

HubSpot is looking for customer-centric International Collections and Contract Specialist. If you've got the qualifications listed below we want to talk to you about our open position. We are looking for an exceptionally smart and ambitious candidate who'd like a shot to prove their worth in a fast paced, growing software company.

Responsibilities

• The duties of a Collections and Contract Specialist include collection calls and correspondence in a fast paced, goal-oriented collections department.
• Providing customer service regarding collection issues, account review, and resolving client discrepancies.
• Accountable for reducing delinquency for assigned accounts.
• Perform varying tasks and duties necessary to reduce Accounts Receivable.
• Enlist the efforts of sales reps, account managers, and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with Sales & Finance regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers.
• Provide excellent and considerate customer service to customers
• Responsible for the first level of contract terms exception requests review, for new contracts from our sales team, to ensure new contracts stay aligned with our customer-success focused business practices.

Ideal Candidate Qualifications:

• Experience with High Volume Collections.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Super-strong attention to detail
• Experience with NetSuite, Salesforce and Google Docs is a plus
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Must be able to work independently without constant supervision
• Commitment to excellent customer service
• Organized self-starter that enjoys problem-solving
• Must be resourceful and tenacious.