We’re looking for enthusiastic, outgoing and dedicated, Spanish-speaking Customer Support Specialists to join Constant Contact in serving more small businesses and nonprofits worldwide, all while jumpstarting your career in a fun, fast-paced environment.

Training will start September 18, 2017 and last five weeks, Monday-Friday 9am-5pm. You must be available the entire time. Regular schedules vary and will start after training (all are full-time weekday shifts with start times varying from 6am to 12pm). Pay is $18/hr (must pass written and verbal Spanish test or regular pay starts at $15.50/hr).

The Job:

• Act as a first point of contact for customer inquiries via telephone
• Independently resolve technical and other support issues and escalate cases when appropriate
• Provide online demonstrations and educate customers on product features as well as online help resources
• Assist customers non-compliant with Constant Contact's permission and anti-spam policies in adopting best practices for becoming a trusted emailer
• May assist with additional support channels such as chat and email based on business need
• Educate customers on products and services to enhance their online marketing strategy, drive customer engagement and make our customers more successful!

You Are:

• Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.
• A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact.
• An Active Listener: We don’t want our customers to have to repeat themselves; small business owners have a lot on their plates.
• Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you’ve done it all.
• A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time.
• Fun: Skee-ball, Foosball and Nerf Guns… Oh my!
• An Excellent Communicator: Must be fluent in both English AND Spanish - both written and verbal!

These qualities won’t hurt either:

• Knowledge of HTML
• Knowledge of internet and social media related tools & platforms