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HubSpot is the world’s leading inbound marketing and sales platform. Over 18,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

A global company with offices in Cambridge, MA, Portsmouth, NH, Dublin, Ireland, Sydney, Australia, Singapore, and soon to be Tokyo, HubSpot transforms how organizations market and sell. Through its unique approach to company culture, HubSpot has also redefined how people work and live. Our commitment to autonomy, flexibility, and transparency prompted the creation of our Culture Code, which has gone viral, amassing more than 2M views. Ensuring that our customers and employees are continually growing and learning has helped make HubSpot a Best Place to Work in the eyes of Glassdoor, Fortune, Entrepreneur, Inc. The Boston Globe, and the Boston Business Journal.

If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, HubSpot might just be the place for you. Join us! #inboundjobs

HubSpot seeks a customer focused and organized Account Specialist to manage our fast-growing customer base within the LatAm Customer Success team.

The Role

• Work as the supporting point of contact and advocate for LatAm customers 
• Independently and successfully manage a high volume of task execution, financial management/contract and issues or escalation cases
• Drive HubSpot product adoption and implementation to support account retention, renewal and overall customer success
• Ability to prioritize and manage high activity rates with HubSpot customers
• Help drive new product feature adoption and expanded usage
• Become an expert in inbound marketing. Serve as a highly knowledgeable point of contact for HubSpot’s suite of products and the inbound marketing methodology
• Provide a world class service experience to our customers through timely and succinct communication via phone and email 

Required Experience

• Fluency in Spanish & English. Portuguese is a plus
• Around 1-3 years experience with a sales or account management team, preferably in a startup or fast growth environment
• An innovative thinker who will help us continue to build a scalable account management model to service customers in an effective low touch model, leveraging new tools.
• Familiarity with the LatAm market, excited by emerging markets and experimentation
• Must be smart and business savvy with consultative, problem solving, and issue resolution skills
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organized, quick learner who works well under pressure
• Strong negotiation skills, comfortable discussing financial contracts, and dealing with cancellations
• Solid communications skills to maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
• Salesforce.com experience preferred but not required