Coordinates governance, prioritization, tracking, reporting, and operational readiness for RIS Operations initiatives. Maintains project backlogs, monitors risks and milestones, manages intake and capacity planning, develops executive dashboards, coordinates IT enhancements and deployments, establishes KPI/KRI frameworks, supports business cases and benefits tracking, and improves process documentation and self-service reporting.

Leads third-party API integration initiatives from discovery through production launch. Translates business and partner needs into integration requirements, implementation plans, and delivery milestones. Coordinates API development, partner onboarding, operational readiness, governance, risks, and dependencies across internal teams, IT, vendors, and external partners. Serves as the primary contact for connectivity initiatives and ensures successful transition to ongoing support.