Top Program and Project Management Jobs in Boston, MA

Supports and scales Membership Services technology and operations by translating business needs into system solutions, improving workflows, automation, data accuracy, security, and customer experience. Leads projects involving case management, CTI, self-service, customer experience, and order fulfillment. Owns user acceptance testing, training, documentation, and change management; prototypes AI-powered workflows and mentors other business systems analysts.

Leads cross-functional execution for WHOOP’s Core Algorithm Development team, coordinating engineers, data scientists, firmware, software, product, and validation teams. Owns program planning, milestones, dependencies, risk mitigation, algorithm validation, integration, release readiness, reporting, and executive communications. The role establishes scalable development and release processes to improve delivery predictability, quality, and velocity across concurrent physiological algorithm programs.

Supports the scaling of WHOOP’s wholesale and B2B operations by improving ERP, inventory, fulfillment, logistics, procurement, manufacturing, and reporting systems. Partners with cross-functional teams and external vendors to translate business needs into technical solutions, integrations, and process improvements. Leads initiatives from requirements through implementation, testing, training, and support while mentoring other business systems analysts and leveraging AI tools to improve efficiency.