Leads technical delivery, support, configuration, testing, and continuous improvement for warehouse management systems, with Manhattan Active preferred. Serves as a technical subject matter expert, translates business needs into requirements, partners with engineering and product teams, manages suppliers, leads complex projects, performs root cause analysis, and ensures stable 24/7 operations. Coaches analysts and supports implementations, production turnover, system monitoring, and post-production stabilization.

Creates and maintains project management templates and SOPs, audits portfolio deliverables for quality and standards compliance, supports solution reviews and testing, validates requirements, and improves delivery processes. Coaches project managers and technical leaders on project management best practices across Waterfall, Agile, SAFe, and Scrum methodologies. Requires enterprise PMO experience and proficiency with Clarity, Power BI, SharePoint, and Atlassian Tools.