Top Operations & Support Jobs in Boston, MA

Leads a Commercial Casualty Excess Claims team, overseeing complex claim handling, staffing, service quality, reserves, settlements, expenses, compliance, reporting, and performance. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to achieve optimal outcomes. Develops employees, addresses performance issues, drives continuous improvement and organizational effectiveness, and contributes to strategic planning. Requires advanced commercial claims expertise, complex casualty experience, leadership capabilities, and strong financial, communication, and regulatory knowledge.

Manages routine to moderately complex attorney-represented bodily injury and commercial auto claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; coordinates with claimants, insureds, attorneys, appraisers, and other parties; refers claims when appropriate; and negotiates settlements within assigned authority.

Manage complex commercial energy claims from initial notice through resolution, including coverage analysis, liability assessment, reserves, settlements, and litigation. Oversee defense counsel, experts, investigations, discovery, and multi-party catastrophic-loss matters. Collaborate with legal, underwriting, reinsurance, and technical teams; advise leadership on coverage and claims strategy; authorize payments and denials; mentor claims examiners; and support process-improvement initiatives.

Leads a Commercial Casualty Excess Claims team, ensuring resources, technical expertise, service quality, claims strategy, reserving accuracy, and settlement decisions meet company standards. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to manage complex claims. Develops staff, addresses performance issues, drives continuous improvement, prepares operational and performance reports, and monitors legislative, regulatory, and litigation developments.

Manages routine to moderately complex attorney-represented bodily injury and commercial auto claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; negotiates settlements within authority limits; and coordinates with claimants, insureds, attorneys, appraisers, and internal teams.

Leads Commercial Casualty Excess claims operations, managing staff, resources, claim strategy, reserves, settlements, service quality, compliance, reporting, and continuous improvement. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to achieve optimal outcomes. Develops employees, addresses performance issues, manages complex claims, monitors litigation and regulatory trends, and supports strategic business planning.

Manage complex, litigated construction-related CGL and liability claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, litigation strategy, outside counsel and expert management, negotiations, settlements, documentation, and collaboration with legal, underwriting, reinsurance, product, and subrogation teams. The role also mentors claims professionals and contributes to training and process improvements.

Manages complex commercial energy claims from first notice through resolution, including coverage analysis, liability assessment, reserves, litigation, settlement negotiation, and high-exposure loss strategy. Coordinates defense counsel, experts, legal, underwriting, and reinsurance teams; advises leadership on coverage and litigation issues; maintains regulatory compliance; and mentors claims examiners.

Manage complex, litigated construction-related casualty claims ($500K+): lead coverage and liability strategy, direct investigations and experts, coordinate litigation and outside counsel, set reserves and resolution plans, negotiate settlements, collaborate with underwriting and other partners, and mentor junior claims staff.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, reinsurers, and other partners. Owns SOPs, process optimization, automation, data quality, reporting, governance, controls, audit support, renewal preparation, and operational handoffs. Leads continuous improvement initiatives, supports regulatory requirements, develops performance metrics, and mentors staff while influencing teams outside the reporting line.