Top Operations & Support Jobs in Boston, MA

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, and reinsurers. Owns SOPs, process optimization, renewal preparation, data quality, governance, controls, reporting, audit support, and operational performance metrics. Leads workflow simplification, automation, continuous improvement, and responsible GenAI adoption while mentoring staff and influencing cross-functional partners.

Manage complex commercial excess and umbrella claims throughout the full lifecycle. Investigate liability and coverage, set reserves, evaluate losses, negotiate settlements, manage litigation and outside counsel, authorize payments, and close claims. Coordinate with legal, underwriting, reinsurance, and claims partners; monitor regulatory developments; mentor staff; and support special projects.

Manage high-severity environmental and commercial casualty claims from initial notice through resolution. Responsibilities include coverage analysis, liability assessment, reserving, litigation strategy, settlement negotiation, payment oversight, and directing defense counsel, coverage counsel, and environmental consultants. The role also involves advising leadership on emerging exposures, mentoring claims staff, partnering with underwriting and reinsurance, and maintaining claim-file confidentiality and payment integrity.

Manage complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Responsibilities include coverage analysis, liability assessment, reserving, settlement negotiation, payment authorization, litigation strategy, outside counsel and consultant oversight, and collaboration with legal, underwriting, reinsurance, brokers, and policyholders. The role also tracks legal developments, mentors colleagues, protects claim data, and contributes to process-improvement initiatives.

Handle auto claims from start to finish, guiding insured customers and claimants through the process after an accident. Responsibilities include evaluating and processing claims, communicating by phone, solving problems, coordinating stakeholders, managing multiple systems, and providing empathetic customer service in a high-volume environment. Paid training and licensing are provided, with hybrid work and additional in-person training during the first six months.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Responsibilities include analyzing coverage and policy provisions, determining liability and damages, managing litigation, coordinating with counsel and consultants, maintaining reserves, negotiating settlements, identifying fraud and subrogation opportunities, and recommending case strategies. The role also communicates with policyholders, monitors trials, maintains action plans, and trains less experienced staff.

Manages complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Responsibilities include coverage analysis, liability assessment, reserving, settlement negotiation, payment authorization, litigation strategy, defense counsel and consultant oversight, and collaboration with legal, underwriting, reinsurance, brokers, and policyholders. The role also mentors colleagues, tracks legal developments, protects claim data, and serves as a subject matter expert on environmental coverage.

Handle auto insurance claims from initial report through resolution, guiding insureds and claimants after accidents. Communicate empathetically, investigate and process claims, solve problems, manage multiple systems, and provide accurate customer service in a high-volume hybrid environment. Paid training and licensing are provided, and no prior claims experience is required.

Handles complex commercial excess and umbrella claims across the full claims lifecycle, including coverage analysis, investigations, liability determinations, reserving, litigation management, negotiations, settlements, and claim closure. Manages outside counsel, financial processing, risk transfer, regulatory developments, and business-partner relationships. Provides mentorship, serves as a subject-matter expert, and supports claims projects and process improvements.

Manage complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Determine coverage, assess liability, set reserves, negotiate settlements, authorize payments, and manage litigation strategy. Oversee defense counsel and consultants, collaborate with legal, underwriting, reinsurance, brokers, and policyholders, monitor relevant legal developments, protect confidential claim data, mentor colleagues, and advise on claims policies and procedures.