Top Operations & Support Jobs in Boston, MA

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages, establishes reserves, negotiates settlements, documents claim files, and identifies potential fraud or subrogation. The role involves frequent communication with insured parties, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units. It requires strong organization, communication, customer service, and technology skills, plus applicable state licensing.

Investigates and processes commercial auto physical damage claims, determines coverage, assesses losses, establishes reserves, negotiates settlements, prepares or reviews damage estimates, documents claim activity, and coordinates with insureds, claimants, agents, appraisers, subrogation, and fraud investigation teams. The role requires strong customer service, communication, organization, technology skills, and potentially multiple-state claims licensing.

Manage complex medical professional liability claims from initial notice through resolution. Responsibilities include coverage analysis, liability and damages evaluation, reserving, litigation and defense counsel oversight, settlement negotiation, clinical expert coordination, regulatory compliance, and collaboration with underwriting and reinsurance teams. The role also involves reporting claim trends, maintaining documentation, supporting process improvements, and participating in mediations and arbitrations.

Handles specialty professional liability claims for miscellaneous medical facilities and long-term care throughout the claim lifecycle. Responsibilities include investigating coverage and liability, setting and reviewing reserves, preparing reports, managing litigation and counsel, monitoring mediations and arbitrations, negotiating settlements, identifying claim trends, and communicating with brokers, reinsurers, underwriters, and management. Requires substantial medical professional liability claims experience, knowledge of insurance regulations, and strong analytical, negotiation, and communication skills.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Reviews coverage, liability, damages, reserves, subrogation, and suspicious claims; coordinates with counsel and consultants; manages litigation, mediations, settlements, and trials; communicates with policyholders; and recommends case strategies and values. Also maintains action plans and supports training for less experienced staff.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Responsibilities include analyzing coverage, determining liability and damages, maintaining reserves, managing litigation, coordinating with counsel and consultants, negotiating settlements, identifying suspicious or subrogation-related claims, and advising management on case strategy and resolution.

Handle auto insurance claims from start to finish, guiding insured customers and claimants through the claims process after accidents. Responsibilities include customer communication, claim processing, problem solving, decision-making, organization, multitasking, and coordinating with stakeholders while using multiple systems in a paperless virtual environment. Paid training and licensing are provided, and prior claims experience is not required.

Lead operational integrity and vendor relationships for LMI's loan book of record. Oversee daily loan administration, reconciliations, vendor and agent bank coordination, KPI governance, risk controls, and process automation. Partner with Technology, Data, Finance, and stakeholders to scale operations and drive continuous improvement across multi-system loan platforms.

Manage complex environmental, pollution, toxic tort, and mass litigation claims throughout the full lifecycle. Responsibilities include coverage analysis, investigations, liability assessment, reserving, litigation strategy, settlement negotiation, payment authorization, and defense counsel management. The role also involves coordinating with legal, underwriting, reinsurance, policyholders, brokers, and consultants; monitoring environmental coverage developments; mentoring colleagues; and serving as a claims subject matter expert.

Handle auto insurance claims from intake through resolution, guiding insureds and claimants after accidents. Provide empathetic customer service, investigate and process claims, make decisions, coordinate with stakeholders, and manage multiple systems in a high-volume environment. The role includes paid training and licensing, hybrid work with required office attendance, and additional in-person training during the first six months.