Top Operations & Support Jobs in Boston, MA

Manage complex, litigated construction-related casualty claims from assignment through resolution. Responsibilities include coverage analysis, liability assessment, investigations, reserves, litigation strategy, outside counsel and expert coordination, negotiation, settlements, documentation, and collaboration with underwriting, legal, reinsurance, product, and subrogation teams. Mentor claims professionals and contribute to training and process improvements.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, preparing or reviewing property and auto damage estimates, documenting claim files, communicating with insured parties and agents, and identifying fraud or subrogation opportunities. The role requires strong customer service, organization, communication, technology, and claims-handling abilities, with potential licensing requirements across multiple states.

Supports Liberty Mutual’s underwriting organization through process improvement, business analysis, reporting, training, authority management, and strategic initiatives. Researches business challenges, analyzes processes, gathers stakeholder feedback, evaluates solutions, and helps drive projects from concept through implementation. Gains exposure to commercial insurance operations, data analytics, and artificial intelligence while partnering with underwriting leaders and business stakeholders.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages, setting reserves, negotiating settlements, preparing or reviewing estimates, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation. The role requires strong organizational, communication, customer service, and technology skills, with compliance with policy, legal requirements, and applicable state licensing rules.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates losses, establishes reserves, negotiates settlements, and maintains accurate claim documentation. The role communicates extensively with insureds, claimants, agents, and internal teams; prepares or reviews auto damage estimates; and coordinates with appraisal, subrogation, and special investigations teams while identifying potential fraud.

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage analysis, liability and damages evaluation, reserve management, settlement negotiations, litigation coordination, and trial representation. Provides technical guidance, mentors team members, supports quality reviews and claim committees, and maintains required licenses.

Investigates and processes commercial auto physical damage claims, determines coverage, sets reserves, assesses vehicle damage, negotiates settlements, documents claim files, and identifies potential fraud or subrogation. The role involves frequent communication with insureds, claimants, agents, and internal teams, plus collaboration with appraisal, subrogation, and special investigations units. Liberty Mutual provides insurance education and training.

Investigates and processes moderately complex to complex commercial property and casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements; coordinates litigation and attends trials. Refers matters to subrogation or special investigations teams, participates in reviews, arbitrations, mediations, and field investigations, and mentors team members while providing technical guidance and supporting workload management.

Manage complex commercial energy claims from initial notice through resolution, including coverage analysis, liability assessment, reserving, litigation management, negotiations, and settlements. Coordinate defense counsel, legal teams, technical experts, underwriting, and reinsurance partners. Advise leadership on coverage and energy-specific issues, mentor claims examiners, manage high-exposure portfolios, and support claims process improvement initiatives.

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage and liability determinations, damage evaluations, reserve setting, settlement negotiations, litigation coordination, and trial representation. Refers claims for subrogation or special investigations, participates in reviews and dispute proceedings, and provides technical guidance, mentoring, and workload support to team members.