Top Operations & Support Jobs in Boston, MA

Manages complex commercial energy claims from initial report through resolution, including coverage analysis, liability assessment, reserves, litigation, settlements, and high-dollar exposures. Coordinates defense counsel, experts, legal, underwriting, reinsurance, and claims teams. Advises leadership on coverage and legal developments, mentors claims examiners, oversees litigation strategy, and supports claims process improvement while maintaining regulatory and confidentiality standards.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damage, sets reserves, negotiates settlements, prepares estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires regular communication with insureds, claimants, agents, and internal teams, with hybrid office attendance twice monthly for employees near designated offices.

Investigates and processes straightforward commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, establishing reserves, negotiating settlements, preparing or reviewing damage estimates, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation. Requires strong customer service, communication, organization, technology skills, and possible multi-state licensing.

Participate in an insurance claims internship supporting investigations, loss evaluation, settlement negotiations, and interactions with claimants, policyholders, appraisers, attorneys, and other third parties. Work with mentors while developing claims-management skills in a fast-paced property and casualty insurance environment. The internship requires full-time availability for 11 weeks and may lead to future career opportunities.

Manage complex, litigated commercial general liability and construction casualty claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, negotiations, litigation strategy, outside counsel and expert coordination, and settlement decisions. The role requires collaboration with legal, underwriting, reinsurance, product, and subrogation teams, along with mentoring less-experienced claims professionals and contributing to process improvements.

Supports Liberty Mutual Investments initiatives across financial products, data and analytics governance, investment products, operational strategy, and strategic execution. Responsibilities may include dashboard enhancement, automation opportunity analysis, data governance, product requirements, Agile delivery, process documentation, reporting, stakeholder communications, change adoption, and development of playbooks and process maps.

Claims intern supporting insurance claim management for complex property and casualty risks. Responsibilities include investigating claims, evaluating losses, negotiating settlements, and communicating with claimants, policyholders, appraisers, attorneys, and other parties. The role includes mentorship, analytical work, and exposure to a potential future claims career.

Investigates and processes commercial auto physical damage claims, determines coverage, assesses damage, sets reserves, negotiates settlements, prepares estimates, documents claim files, and identifies potential fraud or subrogation. The role requires regular communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and investigative units.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages and losses, establishes reserves, negotiates settlements, and maintains accurate claim documentation. The role involves frequent communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and fraud investigation units. Candidates need strong customer service, organizational, communication, and technology skills, with licensing potentially required across multiple states.

Investigates and processes straightforward commercial insurance claims, determines coverage, sets reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination across appraisal, subrogation, and investigative units.