Top Operations & Support Jobs in Boston, MA

Manage complex environmental, pollution, toxic tort, and mass litigation claims throughout the full lifecycle. Responsibilities include coverage analysis, liability investigation, reserving, litigation strategy, settlement negotiation, payment authorization, and claims denial decisions. The role manages defense counsel and consultants, collaborates with legal, underwriting, reinsurance, brokers, and policyholders, tracks regulatory and legal developments, mentors colleagues, and serves as an environmental claims subject matter expert.

Manages assigned commercial auto bodily injury claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserves; develops action plans; conducts investigations; refers claims when appropriate; and negotiates settlements within authority limits. The role interacts with claimants, policyholders, attorneys, appraisers, and other parties while maintaining applicable licenses and claims expertise.

Manage routine to moderately complex insurance claims from investigation through resolution. Determine coverage, liability, compensability, reserves, and damages; conduct investigations, negotiate settlements, refer claims when appropriate, and communicate with claimants, policyholders, attorneys, appraisers, and other parties.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages, establishes reserves, negotiates settlements, prepares estimates, and maintains accurate claim documentation. The role requires direct communication with insureds, claimants, agents, and internal teams, while identifying potential fraud or subrogation opportunities and coordinating with appraisal and investigative units.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, preparing estimates, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation opportunities. Requires strong customer service, technology, organization, communication, and claims-handling skills, along with applicable state licensing.

Investigate and evaluate residential property claims in the field, prepare repair estimates, explain coverage, assist policyholders, coordinate vendors, and manage claims from initial report through closure. The role requires daily local travel, onsite inspections including roofs and confined areas, independent workload management, customer service, negotiation, construction knowledge, and potential catastrophe assignments. Training includes a five-month program with limited overnight travel.

Manage complex long-term care professional liability claims from investigation through resolution. Responsibilities include advanced coverage analysis, liability and damages evaluation, reserving, litigation and defense counsel management, settlement negotiation, clinical expert coordination, regulatory collaboration, claims documentation, and reporting. The role requires maintaining adjuster licensing, managing high-exposure matters independently, and partnering with underwriting, reinsurance, subrogation, and senior leadership.

Leads a Commercial Casualty Excess Claims team, ensuring adequate resources, effective claims handling, accurate reserves, and appropriate settlement decisions. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to achieve optimal outcomes. Develops employees, drives accountability and continuous improvement, supports strategic planning, analyzes operational performance, and monitors regulatory and litigation trends.

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages and losses, establishes reserves, negotiates settlements, documents claim activity, and identifies potential fraud or subrogation. The role involves frequent communication with insureds, claimants, agents, and internal teams, along with coordination across appraisal, subrogation, and investigative units. It is hybrid, with office attendance twice monthly for eligible employees near designated locations.

Reviews and processes commercial insurance claims within assigned authority limits. Investigates losses, determines coverage, establishes reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires frequent communication with insureds, claimants, agents, and internal teams, along with strong organization, customer service, and technology skills.