Investigate, triage, prioritize, diagnose, and resolve technical issues and product bugs for healthcare technology clients. Document findings, communicate priorities, provide status updates, coordinate with product and technical teams on critical issues, translate client needs into technical actions, monitor trends, and improve bug-management processes while delivering empathetic customer support.

The Compliance Reporting Program Manager will coordinate compliance and regulatory reporting initiatives, manage workflows, and drive cross-functional collaboration for accurate and timely reporting.