Own Salesforce platform health and improvements: gather requirements, design scalable declarative solutions (Flows, fields, layouts), manage security and data quality, handle DevOps/release management, administer Certinia PSA, support integrations (e.g., NetSuite), triage user support, document automations, and liaise with stakeholders to define roadmap and governance.

Provide senior-level administrative support to Technology and Product leaders: manage complex calendars, coordinate travel and events, handle expense reports, improve administrative processes, and back up the Senior Executive Assistant to ensure seamless operations.

The Business Operations Director, CX leads strategic initiatives for Customer Experience, leverages AI, and collaborates with senior leaders to improve operations at Applied Systems.