Top Operations & Support Jobs in Boston, MA

Serves as strategic partner and force multiplier to the Chief Revenue Officer, driving revenue leadership operations, strategic planning, goal tracking, executive and board communications, customer and partner engagement, and cross-functional resolution of business priorities. The role manages CRO office initiatives, optimizes executive time, builds scalable operating processes, and coordinates with senior leaders across Sales, Finance, Operations, People, and other teams.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Lead GitLab’s US Government Support Engineering team, overseeing complex enterprise troubleshooting, case resolution, hiring, onboarding, coaching, escalation management, and process improvement. Partner with product and engineering teams to address government-specific needs, participate in manager on-call coverage, support critical incidents, and improve service delivery for regulated customers.

Maintain an inventory of AI tools, index field use cases, track adoption and utilization, manage access requests and provisioning, ensure AI data hygiene, produce simple reporting, and create communications and micro-enablement to drive field AI adoption.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.