Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Support two senior engineering executives through calendar management, meeting preparation, travel and expense coordination, event planning, schedule optimization, and follow-up on action items. The role partners with executive assistants and leadership support teams, prepares documents and presentations, reconciles budgets, and handles administrative projects. Success requires strong organization, discretion, professionalism, independent judgment, adaptability, and the ability to thrive in a fast-paced company.