Top Operations & Support Jobs in Boston, MA

The Workplace & Real Estate Operations Lead at Klaviyo will oversee workplace operations and manage budgets, vendor relationships, and lease management for global offices while improving operational processes and supporting employee experiences.

Lead the technology vision and roadmap for G&A functions, ensuring systems are efficient, automated, and compliant while managing a high-performing team and driving strategic technology initiatives.

The Director, Corporate IT will lead Klaviyo's internal technology strategy, ensuring the corporate tech stack's health, security, and collaboration effectiveness. Responsibilities include roadmap development, team leadership, and partnership with business leaders to enhance employee experience and operational efficiency.

The Senior Field Experience Lead will act as a liaison between strategy and operations, enhancing GTM execution and adapting processes based on field feedback to improve efficiency and effectiveness.

Lead and develop a team of Compliance Specialists to execute global messaging compliance (email, SMS, WhatsApp, RCS). Oversee day-to-day enforcement, SLA adherence, quality assurance, escalation management, SOP improvements, and operationalize AI/BPO workflows while partnering cross-functionally to scale processes and reporting.

Lead partner operations at Klaviyo, manage performance metrics, collaborate cross-functionally, ensure operational excellence, and mentor junior members within a high-growth B2B SaaS environment.

The Procure-to-Pay Lead Systems Architect will oversee Klaviyo's procurement technology strategy, drive system implementations, and manage cross-functional projects to improve P2P processes.