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Top Operations & Support Jobs in Boston, MA
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.
Top Skills:
AvayaExcelFive9GenesysGoogle SheetsGoogle WorkspaceMicrosoft WordNiceQueue Monitoring SystemsVerintWindowsWorkforce Management Software
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Top Companies in Boston, MA Hiring Operations & Support Roles
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