Leads onsite service relationships for a New York Life general office, serving as liaison among agency managers, recruiters, agents, and service teams. Resolves escalations, oversees onsite specialists, supports sales initiatives, trains users on AI and digital tools, coordinates engagement events, drives adoption, manages office operations, and oversees financial processes.

Provides onsite administrative and operational support for a New York Life general office. Responsibilities include assisting management, serving agents and visitors, handling phone inquiries, coordinating payments and expenses, managing mail, supporting facility needs, assigning resources for new agents, and organizing meetings and reports. The role requires strong communication, organization, customer service, Microsoft Office proficiency, and proactive problem-solving.