Provides operational oversight of U.S., Puerto Rico, and Canadian retirement plans, including compliance, testing, governance, vendor management, data controls, audits, and regulatory filings. Partners with Legal, Payroll, Finance, IT, HR, actuaries, trustees, and recordkeepers. Leads complex plan changes, vendor transitions, system enhancements, defined benefit initiatives, stakeholder communications, and continuous improvement efforts while supporting Retirement and Investment Committee activities.

Provides operational oversight of U.S., Puerto Rico, and Canadian retirement programs, including defined contribution and defined benefit plans. Leads compliance testing, regulatory filings, controls, vendor management, audits, committee support, plan corrections, and complex benefits projects. Partners with Legal, Payroll, Finance, IT, HR, recordkeepers, actuaries, and trustees. Evaluates plan design enhancements, supports pension initiatives, improves processes, and communicates retirement and benefits changes to stakeholders.