Designs and troubleshoots cloud, SRE, and DevOps solutions across customer environments. Responsibilities include diagnosing complex systems, debugging code, advising customers, creating infrastructure-as-code patterns, documenting solutions, mentoring engineers, handling technical escalations, and supporting multiple projects. The role requires broad cloud and monitoring experience, strong programming knowledge, consulting or leadership skills, and familiarity with Kubernetes, service meshes, networking, serverless technologies, and configuration management.

Develop and maintain scalable ServiceNow software and web applications, create custom scripts and business rules, build REST and SOAP integrations, troubleshoot configuration issues, and resolve software bugs. The role supports customer implementations, requirements reviews, Scrum ceremonies, and multiple projects. Candidates need at least five years of JavaScript or ServiceNow development experience, ITOM expertise, strong communication skills, and a bachelor's degree or equivalent experience.

Lead ServiceNow implementations for enterprise customers: design, develop, integrate, and maintain scalable ServiceNow solutions (ITOM, Discovery, Service Mapping, AIOps). Build custom scripts and integrations, troubleshoot, participate in SCRUM, and work directly with customers to deliver projects on time.