Owns the ServiceNow platform architecture, engineering standards, governance, integration patterns, and technical roadmap. Reviews and approves designs, directs implementation partners, and leads complex solutions across ITSM, CMDB/CSDM, HRSD, Employee Center Pro, asset management, and IntegrationHub. Oversees platform upgrades, AI capabilities, Discovery, and Dynatrace integrations while translating business needs into scalable solutions. Mentors the platform team and guides long-term enterprise service management strategy.