Provide empathetic customer support via chat, email, phone, and screenshare. Troubleshoot and diagnose issues, escalate bugs to Engineering, document resolutions, improve support docs and processes, and collaborate with Product and teammates.

Own the full customer lifecycle to drive rapid value, adoption, retention, and expansion. Manage onboarding, account planning, EBRs/QBRs, usage analysis, renewals, and advocacy while partnering cross-functionally to resolve issues and inform product roadmap.