Top Customer Success & Experience Jobs in Boston, MA

The Account Management Support Specialist will manage customer inquiries, drive proactive retention and growth, support operational tasks, and help scale the AM function for unmanaged customers.

The Implementation Specialist ensures new clients are ready to use the Perk platform, providing technical support and coordinating training sessions. They manage client rollouts and collaborate across teams to optimize client onboarding and satisfaction.

The Manager, Account Management leads a team of Enterprise Account Managers, driving sales, customer retention, and developing client relationships through coaching and strategic initiatives.

The Account Management Support Specialist will manage customer inquiries, drive retention and growth, support Account Managers, and help improve processes.

Responsible for managing a portfolio of small to medium-sized accounts, enhancing customer engagement, identifying growth opportunities, and providing data-driven insights and presentations for business reviews.

The Outbound Email Strategist will develop and execute email strategies, create engaging email content, manage lists, analyze performance, and ensure compliance with regulations.

As a TechOps Specialist, you will provide IT support, manage hardware lifecycles, coordinate repairs, oversee AV systems, and facilitate onboarding, all while focusing on MacOS troubleshooting and logistics.