Coordinates post-sales customer support for enterprise and service-provider accounts. Leads case-status calls, tracks customer network plans, reviews performance trends, manages technical and non-technical escalations, and advocates for customers across HPE teams. Requires networking knowledge, customer-facing experience, strong communication and leadership skills, and willingness to travel up to 15%.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.