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Top Customer Success & Experience Jobs in Boston, MA
eCommerce • Fintech • Food • Mobile • Social Impact
Provide email and occasional phone support via Zendesk, resolve ~70 tickets/day with high one-touch and CSat targets, escalate complex issues to Tier 3, offer VIP white-glove support, communicate technical issues to development and merchants, follow documented procedures, and report recurring problems to management.
Top Skills:
Zendesk,Crm
eCommerce • Fintech • Food • Mobile • Social Impact
Provide Tier 2 email and occasional phone support via Zendesk, resolve customer and merchant issues, meet ticket and CSat targets, escalate complex issues, and communicate technical problems to development and stakeholders.
Top Skills:
CRMZendesk
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