Top Customer Success & Experience Jobs in Boston, MA

As a Senior Account Manager, you will strengthen relationships with corporate veterinary partners, strategize account growth, collect product feedback, and adapt to market changes, all while representing Vetcove's value effectively.

The Account Manager will manage client communications, oversee account performance, collaborate on product updates, and strengthen client relationships.

The Head of Customer Success will lead the strategy for Vetcove's Home Delivery platform, overseeing a team to drive adoption and support among veterinary hospitals. Responsibilities include building relationships, optimizing processes, collaborating across teams, and establishing metrics for success, while conducting reviews and gathering client feedback.

The Vet Clinic Retention Associate engages with veterinary professionals to strengthen relationships, handle concerns, and enhance user engagement with Vetcove's platform through outreach and education efforts.

The Associate Account Manager manages client relationships, oversees marketing campaigns, analyzes performance data, and ensures client satisfaction.

As a Veterinary PIMS Specialist, you'll leverage your clinical experience to implement our PIMS platform, guide clinics through transitions, manage escalations, and create essential documentation.

The Support Associate at Vetcove assists veterinary professionals with software and data issues, communicates via ticketing software, and collaborates across teams to enhance platform usability while providing excellent customer support.

The Vet Clinic Support Associate resolves complex software bugs, supports veterinary professionals through inquiries, and enhances user experience on the Vetcove platform.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.