Top Customer Success & Experience Jobs in Boston, MA

As an Advisory Solution Consultant, you will engage with customers to create AI solutions, conduct workshops, and design proofs of concept. You will work in a collaborative environment and apply your technical knowledge to solve client challenges effectively.

This role ensures the success of top customers through relationship building, goal setting, risk mitigation, and customer satisfaction. Collaborates across various teams, develops customer programs, and addresses customer needs effectively.

Lead customer adoption strategy and execution using AI-driven analytics and automation. Monitor adoption, GRR, NPS, and health scores; build dashboards, playbooks, and capacity plans. Drive cross-functional alignment, risk mitigation, and executive reporting to improve renewal, retention, and customer value.

Support Employee Workflow Solution Sales by providing technical expertise, delivering product demos, and conducting workshops while achieving sales goals.

The Advisory Solution Consultant partners with Sales to address identity and security challenges, engaging stakeholders, designing solutions, and supporting sales cycles, while being adaptable to emerging technologies.

The Senior Solution Consultant partners with sales teams to drive new business and account growth while mentoring peers on ServiceNow solutions and technical excellence.

As a Partner Manager, you'll manage relationships in the ServiceNow Partner Ecosystem, nurture partnerships, and aim for growth through strategic planning and success measurement.

In this role, you will manage relationships with ServiceNow Partner Ecosystem, develop partner business plans, conduct business reviews, and coordinate with partner operations while requiring approximately 10% travel.

The Advisory Solution Consultant - Identity & Security collaborates with Sales to address identity and security challenges by designing technical solutions, demonstrating capabilities, and engaging with stakeholders to drive successful outcomes during the sales cycle.