Handle incoming patient inquiries via phone and messages, schedule and manage appointments, initiate forms/referrals/authorizations, update patient records, resolve patient issues, support clinic scheduling and data collection, and participate in process improvement and special projects.

Handles incoming patient inquiries via phone and online messages, schedules and manages appointments, initiates administrative requests (referrals, prior authorizations, medication renewals), updates patient records, resolves patient issues, and supports department process improvement while providing excellent customer service.

Create and deliver provider communications and training to improve provider engagement and self-service portal use. Collaborate with stakeholders to design content, analyze communication effectiveness, identify process gaps, and support provider education across channels.