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Top Customer Success & Experience Jobs in Boston, MA
Information Technology • Cybersecurity
Lead and develop a team of Technical Account Managers delivering post-sale guidance to cybersecurity partners. Establish standards for deployment, adoption, partner health, retention, and expansion; coach team members; coordinate with Sales, Support, Product, and Marketing; resolve technical and account issues; communicate with technical and executive audiences; and build AI-enabled workflows for account reviews, coaching, prioritization, and customer communication.
Top Skills:
Artificial IntelligenceCybersecurity
17 Days AgoSaved
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Easy Apply
Information Technology • Cybersecurity
Lead and develop quota-carrying Account Managers responsible for post-sale expansion, renewals, partner engagement, and net revenue retention. Establish forecasting, pipeline inspection, deal strategy, and performance-management practices; hire and ramp team members; coach performance; and build strong relationships with MSP partners. Collaborate with Marketing, Partner, Revenue Operations, and Revenue Leadership teams to improve adoption, engagement, processes, and predictable recurring revenue growth.
Top Skills:
GongSaaSSalesforce
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