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Top Customer Success & Experience Jobs in Boston, MA
Information Technology • Cybersecurity
Act as the primary technical support contact for customers: troubleshoot Windows and macOS issues, escalate incidents, follow up to resolution, recommend documentation updates, and continually grow product and procedural knowledge to maintain high CSAT.
Top Skills:
Microsoft Windows,Windows Services,Windows Registry,Macos,Terminal,Bash,Procmon,Process Explorer,Antivirus Products,Gpo,Rmm,Sccm,Scripting
Information Technology • Cybersecurity
Lead and develop a team of Account Managers focused on driving Net Revenue Retention through product expansion, cross-sell, and renewals. Collaborate cross-functionally and maintain strong partner engagement to ensure customer satisfaction and performance growth.
Top Skills:
GongSalesforce
Information Technology • Cybersecurity
The Sales Engineer II at Huntress will enhance customer security posture, collaborate with various teams, and provide technical expertise for sales efforts.
Top Skills:
AWSAzureCybersecurity FrameworksElasticGCPMalwarePsasRmmsSandbox AnalysisSiem ToolsSplunkThreat Intelligence
Information Technology • Cybersecurity
As a SOC Support Specialist, you will provide exceptional customer support for incident reports and SIEM-related queries, ensuring partner satisfaction and effective service delivery across communication channels while collaborating with the SOC team.
Top Skills:
CybersecurityMicrosoft 365SIEMZendesk
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