Top Customer Success & Experience Jobs in Boston, MA

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.

Manage enterprise customer implementations of Samsara’s IoT platform, including deployment planning, adoption roadmaps, training, progress tracking, and account health monitoring. Build trusted relationships with executives and end users, explain technical solutions, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while helping customers achieve safety, efficiency, and sustainability outcomes.

Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.

Owns high-severity customer finance escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyzes escalation trends, leads process-improvement programs, improves workflows and dashboards, coaches frontline teams, and drives systemic issue prevention. Success is measured through faster resolution, improved customer satisfaction, SLA adherence, and permanent resolution of recurring problems.

Manage an enterprise implementation consulting team delivering complex, multi-site Samsara deployments involving hardware, software configuration, and API integrations. Coach team members, oversee KPIs and OKRs, manage executive stakeholder relationships and escalations, improve implementation processes through automation and data, partner with Sales, Support, Solutions Engineering, and Customer Success, and hire and develop a high-performing team.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Create launch roadmaps, track implementation progress and account health, conduct training and demonstrations, and resolve challenges with executives and end users. Coordinate with Sales, Support, Sales Engineering, and Product while managing multiple engagements. Mentor Customer Success and Support teams and build trusted stakeholder relationships.

Lead enterprise implementations of Samsara's IoT platform, managing deployments, launch plans, training, adoption tracking, and account health. Own customer relationships, run demos and trainings, coordinate cross-functionally, mentor teams, and ensure customers achieve business value and successful long-term adoption.

Lead enterprise deployments of Samsara's IoT platform for large customers. Manage implementation roadmaps, track adoption and account health, run trainings, liaise with Sales/Support/Product/Engineering, mentor teammates, and ensure customers realize business value. Juggle multiple engagements, communicate with executives and end users, and drive successful rollouts across fleet and industrial use cases.

Lead enterprise customer implementations of Samsara's IoT platform, manage deployments and adoption, create launch plans and roadmaps, track progress and account health, run training and demos, and coordinate cross-functionally to ensure customer success and value realization.