Top Customer Success & Experience Jobs in Boston, MA

As a Solutions Architect, you will advise customers in Seattle on GitLab's DevSecOps platform, lead technical evaluations, and help guide digital transformations.

As a Solutions Architect at GitLab, you will advise customers on using the DevSecOps platform, lead technical evaluations, and drive successful platform adoption, building relationships to support digital transformation journeys.

The Enablement Data and Reporting Analyst will design and maintain dashboards and reports to analyze enablement programs' impact on sales performance, collaborating with various teams to improve reporting processes and data integrity.

The Associate Support Engineer supports customers with issues, collaborates with teams, contributes to code and documentation, and manages cases through their lifecycle.

Provide post-sales technical expertise to help customers adopt GitLab through webinars, hands-on labs, office hours, and on-demand engagements. Partner with CSMs, AEs, and Renewals to deliver architecture guidance, implement use cases (SCM, CI/CD, DevSecOps, Agile Planning), and create reusable enablement content and learning resources.

Lead and structure outcome-oriented professional services engagements for DoD and Federal Systems Integrators. Conduct discovery, design SOWs and staffing plans, navigate government contracting, align engagements to mission objectives, forecast services bookings, manage escalations, and transition to delivery. Build trusted advisor relationships with technical and program leaders, influence cross-functional teams, and train field teams to scale repeatable federal engagement models that deliver measurable DevSecOps transformation outcomes.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

Own and execute scaled digital customer engagement programs (webinars, workshops, email, on-demand content). Administer Gainsight lifecycle campaigns, manage Marketo email programs, run Zoom webinars, track engagement signals, analyze performance, and collaborate with stakeholders to iterate on program design and operations.

As a Solutions Architect, you'll guide customers in adopting GitLab's DevSecOps platform, lead technical evaluations, and drive digital transformations, focusing on customer relationships and solution selling.

Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.