Top Customer Success & Experience Jobs in Boston, MA

The Launch Trainer will lead onboarding and training for dental practices, provide ongoing coaching, foster adoption of digital workflows, and build trust with customers to ensure success in using Dandy's services.

Manage strategic accounts in the Silver segment, driving customer retention and improving service quality through data-driven insights and proactive outreach.

As a Customer Experience Lab Technician, you will provide live support to clinicians, collaborate on treatment plans, and ensure high-quality dental lab outcomes using CAD/CAM technology.

As a Customer Experience Lab Technician, you will provide real-time support to clinicians, assist in treatment planning, and facilitate communication between doctors and lab teams, leveraging your expertise in dental design workflows.

Oversees CX support teams, manages staffing and performance, fosters team development, and partners cross-functionally to improve operations.

The Senior Manager, CX Strategy & Operations will lead strategic initiatives and optimize processes to enhance customer experience and operational efficiency.

The Field Trainer will lead in-person training for dental practices, coaching staff on digital workflows and intraoral scanning while providing clinical insights and monitoring outcomes.

The Field Trainer will lead in-person training for dental practices, ensuring successful adoption of digital dentistry solutions through coaching and operational support. The role involves extensive travel and collaboration with clinicians and staff to enhance clinical performance and practice growth.

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

The Multi Location Group Trainer will lead in-person training for dental practices, focusing on adoption of digital dentistry technologies and workflows, while also coaching teams and assessing practice readiness.