Top Customer Success & Experience Jobs in Boston, MA

Lead and grow Customer Success teams in LATAM: hire and coach managers and CSMs, own account relationships, drive renewals and expansion, manage escalations, maintain forecasts, and build high-performing teams to improve retention and revenue.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Manage a team of product solution architects to drive Datadog adoption at scale, recruit and develop talent, advise product and enterprise customers on architecture and observability best practices, and participate in executive-level customer engagements.

Sales Engineers at Datadog provide technical support in closing sales, deliver presentations, assist with client onboarding, and communicate with product teams. They must continuously learn about new technologies and handle diverse challenges during the pre-sales process.

The role involves troubleshooting technical issues, mentoring teams, and collaborating with engineering and product to enhance customer experience and solutions.

The Technical Account Manager (TAM) supports and educates clients on Datadog products, ensuring customer success and product adoption, while advocating for clients' needs.

As Engineering Manager I, you will lead a team of Developer Advocates, manage their performance, enhance their skills, and ensure effective collaboration across teams while producing high-quality technical content.