Top Customer Success & Experience Jobs in Boston, MA

Serve as a hands-on technical advisor to enterprise customers, driving Datadog product adoption, analyzing IT operations, providing configuration and process recommendations, leading business reviews, collaborating with product and engineering, and ensuring customer success and renewals.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Act as Datadog Logs subject-matter expert: investigate complex log escalations, lead technical calls, mentor support teams, collaborate with Engineering/Product, build diagnostic tools and guides, and resolve ingestion, parsing, pipeline, indexing, and retention issues.

Serve as the subject-matter expert for Datadog Synthetics, advising enterprise customers on architecture, data collection, and best practices. Collaborate with Product, Engineering, Sales, and Support to produce reference architectures, implementation guides, training, and POCs. Drive customer adoption at scale, troubleshoot complex production issues, and provide high-quality field feedback to shape product direction. Travel up to 40% and occasionally perform on-site deployments and demonstrations.