Top Customer Success & Experience Jobs in Boston, MA

Manage strategic partnerships and drive business growth through client relationships, program optimization, and cross-functional collaboration. Analyze performance to recommend improvements and pitch new opportunities.

As a Client Success Lead, you'll manage client relationships, ensure satisfaction, identify upsell opportunities, collaborate with teams, and navigate changing environments.

The Staff Partner Engineer leads technical support and project planning for partnerships, collaborating with engineering teams and ensuring alignment with external stakeholders.

Manage Affirm's social media presence by identifying trends, building community engagement, collaborating on campaigns, and analyzing performance using social listening tools.

The Legal Operations Analyst II will manage contract operations, optimize workflows, implement technology solutions, and support cross-functional initiatives within the legal team.

Lead the development and execution of risk management strategies, focusing on financial data analysis and collaboration with various departments to enhance credit strategies.

The Client Success Manager will manage and expand ISV partner portfolios, drive growth, execute go-to-market strategies, and foster relationships across teams.

As a Customer Advocacy Specialist, you'll handle customer complaints, improve processes, and enhance customer experience through empathy and collaboration.

Lead the Global Revenue Enablement organization by defining and executing enablement strategies, driving performance across customer-facing teams, enhancing training and onboarding programs, and improving data-driven analytics.

As a Staff Technical Account Manager, you'll guide top merchants in technical solutions, manage integrations, and ensure ongoing support, partnering closely with teams across Affirm.