Top Customer Success & Experience Jobs in Boston, MA

Lead AI-driven analysis bridging unstructured customer feedback and structured data to surface insights, drive retention, improve Care operations, build analytical playbooks, and influence senior leadership.

Manage content partnerships for Toast to enhance brand visibility through authentic creator collaborations and community engagement while analyzing performance metrics.

Manage and grow partnerships with retail businesses, drive growth through partner relations, negotiate contracts, and collaborate cross-functionally to enhance the Toast experience for retail customers.

The Customer Care Tax Expert assists customers with payroll tax issues, provides accurate tax information, and collaborates with teams to improve tax processes.

This role leads customer advocacy and storytelling at Toast, partnering across teams to elevate customer voices and support revenue-driven initiatives through effective narratives.

The Senior Customer Success Manager at Toast will manage customer relationships, drive product adoption, and ensure satisfaction across enterprise accounts, while collaborating cross-functionally and improving internal processes.

The role involves managing end-to-end event execution for trade shows and conferences, overseeing logistics, and driving marketing campaigns to enhance customer engagement and ROI.