Top Customer Success & Experience Jobs in Boston, MA

The Internal Communications Manager will shape employee narratives, manage internal communications strategies, lead events, and analyze engagement insights.

Oversee the customer journey and manage a team in delivering exceptional support for restaurant clients, while driving operational improvements.

The Senior Customer Care Manager oversees a team to enhance customer support for device-related issues, ensuring quality interactions and collaborating across teams.

The Director of Internal Enablement is responsible for enhancing support and customer success operations through effective training and enablement strategies for new and tenured employees.

The Escalations Manager oversees a team managing customer escalations, ensuring high-quality service and developing employees' skills. Responsibilities include improving customer satisfaction, handling escalated issues, and aligning service initiatives with organizational objectives.

Lead and develop global enterprise support strategies, inspire a large multi-regional team, drive customer advocacy, and optimize support operations.

Account Operations Advisors provide customer service, manage account maintenance, ensure quality assurance, and support internal and external teams.

The Senior Onboarding Technical Consultant supports technical configurations and implementations of Toast's POS system for enterprise customers, ensuring seamless onboarding and issue resolution through expertise in restaurant operations and technical standards.

The CS System Administrator will maintain and improve customer support platforms, manage configurations, and support workflows for agents and customers.

The Senior Customer Success Manager oversees customer relationships, drives engagement, manages projects, and collaborates cross-functionally to retain and grow enterprise accounts.