Top Customer Success & Experience Jobs in Boston, MA

Manage end-to-end renewal lifecycle for a portfolio of accounts to achieve retention targets. Build trusted advisor relationships, drive product adoption and expansion, monitor customer health, and collaborate with Sales, Customer Success, Finance, and Support to minimize churn and maximize license utilization.

Lead and coach a team of Customer Success Managers to drive customer retention and long-term value, translating strategy into scalable execution while collaborating with cross-functional teams.

The Customer Marketing Manager drives customer advocacy and lifecycle marketing, collaborating across teams to enhance engagement and optimize retention programs.

The Customer Success Manager engages enterprise customers, driving adoption of SmartBear solutions and ensuring value realization through relationship management and stakeholder collaboration.

As a Renewals Specialist, you will engage with customers to enhance account retention and drive growth through effective software adoption and upselling.

The role involves developing revenue enablement strategies, supporting sales teams through training and content curation, and overseeing performance metrics to enhance efficiency and increase revenue.

The VP of Business Development will drive strategic partnerships and develop AI solutions, manage partnerships, oversee go-to-market strategies, and train sales teams.