Top Customer Success & Experience Jobs in Boston, MA

Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.

Account Development Representatives (ADRs) identify and qualify new sales opportunities, work with sales teams, and develop product knowledge while nurturing relationships.

The Senior Consulting Engineer will support customer needs through software implementations, training, and act as a trusted advisor, collaborating on MongoDB usage and product development.

The Senior Customer Success Manager serves as a strategic advisor, managing customer relationships, guiding them on MongoDB best practices, and driving account growth, all while advocating for customer needs within MongoDB.

As a Senior Relationship Account Manager, you will manage customer relationships, drive renewals and upsells, and work closely with internal teams to ensure customer success with MongoDB's offerings.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

Manage global technical support teams for MongoDB, focusing on customer satisfaction through technical issue resolution, performance enhancement, and team development.