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Top Customer Success & Experience Jobs in Boston, MA
Cloud • Information Technology • Security • Software
Serve as a post-implementation technical expert and trusted advisor for enterprise customers, driving adoption, configuring the Risk Cloud platform, performing advanced workflow and data integrations, managing account health to prevent churn, and identifying expansion opportunities while partnering cross-functionally and leveraging built-in AI capabilities.
Top Skills:
Developer ToolsGenerative Ai/LlmsHelp CentersLogicgate Risk CloudLow-Code/No-Code Platforms
Cloud • Information Technology • Security • Software
Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.
Top Skills:
Generative AiGoogle SuiteLatticePlanhatRisk CloudSalesforceSlack
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