Top Customer Success & Experience Jobs in Boston, MA

The Sr. Video Producer will be responsible for planning and producing educational video content for customer learning, managing localization workflows, and enhancing production processes. The role involves collaboration with various teams to ensure high-quality video resources and efficient video content production.

The Senior Manager oversees Partner Account Managers, drives revenue, ensures team success through training and strategy, and fosters partner relationships. Responsibilities include managing forecasts, engaging with internal departments, and enhancing partner experiences.

The Customer Education Program Manager supports Klaviyo Academy’s systems, ensuring smooth operations and effective project execution while coordinating between technical and stakeholder teams.

The Senior Renewals Specialist manages the renewal lifecycle for Klaviyo's customers, collaborating with teams to drive retention and streamline processes.

The role focuses on leading a team of experienced solutions engineers, developing technical strategies for large enterprise deals, and building relationships with C-level executives. Responsibilities include coaching team members, overseeing deal strategies, and creating scalable processes.

The role requires an individual to leverage hospitality marketing experience, support sales teams, synthesize customer insights, and drive Klaviyo's market strategy in the hospitality sector.

The role involves managing technology partnerships to drive demand, executing marketing programs, ensuring alignment with business goals, and optimizing outcomes through data-driven insights.