Top Customer Success & Experience Jobs in Boston, MA

The Technology Partner Manager will drive integration adoption, manage partner relationships, and support go-to-market strategies for Klaviyo's hospitality partnerships.

Responsible for leading Customer Success Operations, optimizing digital engagement through automation, and translating strategic goals into actionable plans. Collaborates with cross-functional teams to enhance customer experiences at scale.

The Lead Solutions Engineer will drive technical strategy for complex enterprise deals, lead workshops, and architect solutions while collaborating with sales and R&D teams to ensure customer success.

The Senior Learning & Development Specialist at Klaviyo will design and deliver skill-based learning experiences, focusing on employee and leader development while integrating AI into training programs.

The Enterprise Partner Business Development Manager at Klaviyo is responsible for sourcing, activating, and managing relationships with strategic partners, focusing on marketing agencies and system integrators to drive growth and success in collaboration with sales and marketing teams.

As a Customer Success Manager at Klaviyo, you will support customers by developing success plans, driving product adoption, and enhancing customer satisfaction through effective communication and problem-solving.

The Commercial Customer Growth Account Executive drives customer cross-sell and upsell for SMB accounts, liaising with teams to maximize value and meet quotas.

Lead design, coordination, and execution of 1:many scaled customer programs (group coaching, cohorts, events). Partner cross-functionally to prioritize audiences, measure impact, optimize journeys, build business cases, and drive adoption, retention and expansion using data and AI-enabled workflows.

Provide high-quality product support for Klaviyo customers via email, chat, and phone; diagnose and resolve software and networking issues; document troubleshooting; advise on marketing and e-commerce questions; learn and apply AI-driven workflows to improve support.

The role involves managing technology partnerships to drive demand, executing marketing programs, ensuring alignment with business goals, and optimizing outcomes through data-driven insights.