Top Customer Success & Experience Jobs in Boston, MA

The Commercial Customer Growth Account Executive drives customer cross-sell and upsell for SMB accounts, liaising with teams to maximize value and meet quotas.

The Senior Solutions Architect will lead complex technical projects for enterprise clients, ensuring successful implementation aligned with business goals while acting as a trusted advisor and subject matter expert in the Klaviyo platform and martech solutions.

The role involves managing technology partnerships to drive demand, executing marketing programs, ensuring alignment with business goals, and optimizing outcomes through data-driven insights.

The Manager of Customer Success at Klaviyo oversees a team, improving customer satisfaction and retention. Responsibilities include recruitment, training, problem resolution, and collaboration with sales and marketing to enhance customer outcomes.

The role involves driving customer education through various training formats, developing strategies for product adoption, and facilitating growth through analytics and presentations.

Product Experts provide high-quality support for Klaviyo customers, resolving issues through various communication channels while documenting solutions and enhancing workflows with AI.

As a Customer Support Specialist at Klaviyo, you will provide exceptional support, resolve customer issues, and maintain high product knowledge while effectively communicating through various channels.