Lead implementation strategy and customer rollouts for major B2B opportunities, partnering with Sales, Account Management, Product, and Engineering. Manage and coach Implementation Managers, oversee deployment milestones, deliver customer training, drive product adoption, remove implementation blockers, and establish scalable onboarding processes. Serve as the senior implementation voice for strategic customers and ensure smooth transitions to Account Management.

Own technology and distribution partner accounts, maintaining API and integration health, content quality, incident resolution, onboarding, revenue growth, QBRs, renewals, and technical roadmap alignment. Serve as the primary technical and commercial contact for OTAs, GDS partners, connectivity providers, and channel partners while coordinating with Product, Engineering, Operations, Pricing, and Finance.