Manage an education-client portfolio, build strategic relationships, drive adoption and expansion of payment solutions, oversee implementations, renew contracts, negotiate upsells, and identify client risks and growth opportunities. Collaborate cross-functionally to improve processes, resolve issues, and deliver presentations to stakeholders and executives. Use data-driven account planning to support retention and revenue growth.

Provides customer-facing SaaS support for Invoiced accounts through email, phone, and chat. Diagnoses payment-processing, integration, API, and feature issues using documentation, testing, and logs. Leads client calls, escalates complex technical problems, maintains customer-facing and internal documentation, and supports implementation and customer success teams. Serves as an internal subject matter expert on Invoiced functionality.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.